The case study exam format uses complex scenarios that more accurately simulate what professionals do on the job. Scenario-based questions included in the case studies are designed to test your ability to identify the critical information needed to solve a problem and then analyze and synthesize it to make decisions. You can refer to scenario details as often as you’d like while you are working on questions in a case study.

You may review the questions in a case study until you move to the next case or section of the exam. Once you leave a case study, however, you will not be able to review the questions associated with that case. When you complete a case study and its associated questions, a review screen will appear. This screen lets you review your answers and make changes before you move to the next case study.

Case studies are not timed separately from the rest of the exam. The number of case studies in an exam is noted on the exam introduction screen. Manage your exam time accordingly so that you can complete all case studies and all other sections of your exam.

We make every attempt to ensure the security of our exams and testing process. As part of this, we will take actions like banning candidates who violate our testing rules as described here and in the Non-Disclosure Agreement (NDA), closing testing centers if we have security concerns, and asking candidates to retake exams if we suspect fraudulent activity.

Staff at testing centers are provided with security policies that must be enforced in order to acquire and maintain testing center status. Ongoing inspections ensure that each testing center maintains the security outlined by Microsoft and the exam delivery provider. In addition, proctors at testing centers are authorized to immediately take appropriate measures against candidates who violate testing rules. If you have a concern about the security of your exam experience, complete this form.

If you have a concern about the technical accuracy of a particular item, please submit an online request. An Item Challenge form will be sent to you. However, a re-evaluation of your score is unlikely to change your pass/fail status. Because Microsoft must ensure that candidates who pass exams and earn our certifications have demonstrated the required proficiency level(s) across the skill domain(s), the final result of an exam is rarely changed based on a re-evaluation of your exam results. Even if a question is flawed in some way, we cannot assume that you would have answered it correctly if it had not been. In these cases, we provide candidates with the opportunity to retake the exam free of charge.